E-commerce Business Blog

This depends on the nature of your business! If you are a sole trader, you will probably have built your business up from scratch.  In which case you will be doing everything, answering the phone, replying to messages, checking emails, answering correspondence...

Shopping through mobile devices will continue to rise in popularity and become a larger portion of total retail sales.  Consider the following statistics:- People spend around 5 hours a day on their smartphones70 percent of web traffic comes from mobile phones61...

Customer expectations are rising and support teams need to catch up It should come as no surprise: customer expectations are higher than ever. As consumers, we know full well just how high our expectations are – we want quick, personal support, 24/7. In a world where...