E-Commerce Customer Support

Our Services

E-Commerce Customer Support

The modern interconnected world is fast-paced and instant. Businesses can no longer rest on their laurels when supporting customers. Social media, email and messaging systems mean being communicative and responsive are absolutely vital qualities for businesses of all shapes and sizes!

Keeping track of all of those contact streams can be a herculean task though!

That’s where E-Commz Management comes in. We offer flexible solutions to your customer services needs without the need for you to hire new staff. With our remote services we can guarantee you provide a swift and responsive customer service experience.

We offer a variety of e-commerce customer support service solutions including social media communication management – incorporating remote PA functions like appointment setting and handling FAQs – and live-chat management.

How It Works

Step One

Our process begins with a free, no commitment required discussion to establish your needs. In these post-lockdown days, we can hold this chat in a variety of ways including video-chats, phone calls or a face-to-face meeting.
E-Commerce Customer Support for online shops
analysis of customer journey for ecommerce

Step Two

We complete an analysis of your e-commerce customer support needs. You will provide us with access to the range of platforms and media streams you use and so we can begin our audit. Not to worry, we provide and sign NDAs to protect you and your business!

When our audit is complete you will receive a full proposal outlining the work required and how we will support you.

Step Two

We complete an analysis of your e-commerce customer support needs. You will provide us with access to the range of platforms and media streams you use and so we can begin our audit. Not to worry, we provide and sign NDAs to protect you and your business!

When our audit is complete you will receive a full proposal outlining the work required and how we will support you.

analysis of customer journey for ecommerce

Step Three

We coordinate a start date for our remote customer service support services and the contract is signed (for a minimum of 3 months). And we begin lightening the load for you!
online shopping support virtual assistance

What are the advantages of hiring e-commerce support?

  • If you have an employee you will have to pay their salary, taxes, sick pay, holiday leave etc.
  • We work as independants, which means we handle our own expenses
    Improved work quality.
  • You will be able to dedicate more time to growing and marketing your business
  • Reduced risk in scaling operations
  • Rather than taking on new employees, we will help manage your work volume without breaking your budget.
  • Decreased operational costs
  • Reduced workload
  • Pay according to your requirements
  • Improve your online presence
  • Efficient customer handling
  • Quality Service

How does Billing Work?

Pay as you go for ad hoc work on an as and when basis £25 hourly rate
Minimum 10 hours per month. Minimum 3-month retainer contract with
1-month notice period required. Payments are due in advance of service

Our Retainer Packages

We offer three tiers plus the ultimate package:

Tier 1

10 hours of tasks.

Total: £225 monthly

Tier 2

20 hours of tasks.

Total: £425 monthly

Tier 3

30 hours of tasks

Total: £700 monthly

The Ultimate Package

40 hours of services/project work. You also get priority access to me & a weekly call

Total: £900 monthly

 

What if I do not use my hours available?

Not to worry, you may roll additional hours over into the next month.

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